1. How do I make a purchase?
Making a purchase is easy. Wherever you see a product you can shop it: simply select your size and click ‘My Cart’. Your chosen item will appear in your shopping My Cart on the top right of the screen; as you continue to shop or browse the site you can hover over or click on the My Cart to see its contents in the ‘My Cart’ at any time. When you’re ready to place your order, select Proceed to Checkout from the My Cart and follow the straight forward prompts to complete our one-step checkout process. If you have any problems, please contact customer care at customer care [email protected] +977 9813 755 888 — available 24 hours a day, seven days a week.

2. Can I order by telephone?
Yes — call us with details of the item you wish to purchase and your billing information and we will process your order. Customer Care is available on +977 9813 755 888 24 hours a day, seven days a week.

3. How do I find a specific item?
If you know exactly what you are looking for, you can search our online store by product category under the Shop menu. Once you have selected your desired category, you can filter the listings further using the options on the left of the page. Throughout the site there is also a search function in the top right-hand corner, which can be used to look for products using keywords or a web code, if you know it.

4. How do I know if an item is in stock?
Most items shown are in stock. When you roll over a product, you can immediately see its size availability. If a size is greyed out in the rollover, or marked as sold out in the drop-down on the product page, this means the item is out of stock in that size. Items that are not yet in stock may be marked Coming Soon: add these items to your wishlist and you will receive an email when they land. Alternatively, you can inform us of your interest by contacting email [email protected] available 24 hours a day, seven days a week. Please note that even if a product is in your shopping bag, it isn’t reserved, and will be available to other customers while you are browsing.

5. What payment methods does Classic Cashmere accept?
We accept paypal, Visa and Master Card for small order, for big order should we wire transfer.

6. Is it safe to use my credit card online at Classic Cashmere ?
We work hard to ensure your purchase is safe and secure. For your protection, all orders go through a rigorous fraud-checking process.

7. How will I know if you have received my order?
After you place your order, you will receive an email acknowledging your order has been received. This does not mean that we have confirmed your order: only after your credit-card details have been approved, the delivery address has been verified and the items located will your order be accepted and the items shipped. At this point you will receive a second email from us confirming your order. If any of the items you have ordered are unavailable from our warehouse, we will try our best to locate them from our Classic Cashmere stores. If this is not possible you will be quickly informed of the out-of-stock pieces and your payment for the items will not be processed.

8. When will I receive my order?
Orders shipped using our delivery partner DHL, are delivered Sunday to Friday. Delivery time Approx: 5 – 7 working days.

9. Am I able to track my order?
Yes. When we dispatch your order for delivery you will receive a tracking number by email. Once in receipt of this tracking number you can check the current status of your shipment. Alternatively, you can email us on customer care [email protected] and we will track the order on your behalf. If you place an order and choose our same-day shipping service, you will receive a text notifying you of the status of your order.

10. Can I exchange my order?
If you would like to exchange one item for another, you must first return the original item and then place a new order. You will be refunded for the original item in accordance with our usual returns policy. You can also choose to receive your refund as credit, which will enable you to purchase a replacement item quickly and seamlessly.

11. How do I return an item?
You have up to 15 days to request an item return.

12. Do I have to pay duty and import charges?
Yes, you have to pay duty and custom charge in your country as per rules and regulation.

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